Setting You Up for Success: Implementation Stories From Ohanafy Customers

Setting you up for success: Implementation Stories from live customers

As a business owner, you want your technology solutions to work for you, not against you. But all too often, the implementation process is a headache. We hear it all the time, "The implementation process to our previous software was a nightmare. I don't want to do that again". 

The industry has done us zero favors in that regard. But now is the time to settle score. 

That's why at Ohanafy, we make implementation easy and do the heavy lifting for you. We believe that our success is directly tied to the success of our customers, which is why we provide them with the support and resources they need to achieve their goals.

You're probably thinking, "they all say it's easy!". Well, that's why we wrote this blog post. 

Each implementation is different; to show you that we back it up, we let our customers do the talking. 

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A high-level Ohanafy implementation overview and FAQ:

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Step 1: Tell us what data you want

• Identify and discuss the data sources and requirements for the project

FAQ: How does this work?

Answer: We provide you with template of recommended data and reports. Simply share it over with our team and we do the heavy lifting for you.

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Step 2: Sit back & relax while the Ohanafy implementation team does data loading

• We begin configuration and data cleanup while you get back to running your business

FAQ:

• I'm coming from another provider, how do I get my data over? 

Answer: We've been there and done that.  

You name it, our team has is very well versed. 

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Step 3: Data Validation

• Verify the data is properly formatted & identify or address any outliers

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Step 4: Get ready for training

• We don't leave you in the dust, we provide you with training to ensure you are supported.

FAQ: 

Question: How much training do I get with Ohanafy?

• You get over 8 hours of direct, one-on-one training with our Customer Success team members. And by the way, this doesn't go away, you have this direct contact (with their cell phone number). 

Question: Okay, sounds great, but nothing is "free," right? 

•  Wrong. This is 100% free—no strings attached. 

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If you've made it this far, there's a very good chance that you're either unhappy with your current provider OR high interested in moving forward. 

But where does Ohanafy do things differently? Well, let's take a look at our core implementation pillars.

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Core Implementation Pillars - Why we’re not like the competition. 

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Direct Line to Real Human Support

We understand that when you have a question or an issue, you don't want to be stuck in a never-ending phone tree or waiting on hold. That's why we ensure our customers have a direct line to an actual human for support. When you call us, you'll be connected with a knowledgeable support representative who can answer your questions and provide assistance in a timely manner.

Will Triplett, Sales Team Lead at Mythic Brewing: "​​Ohanafy has been an amazing asset to our brand since we started working with them. The customer service is exceptional. Everyone is receptive, flexible and pleasant to talk to. They treat you more like a human than just a number to help them get paid."

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Consultant Every Step of the Way

In addition to our support team, we also provide our customers with a dedicated consultant who works with them every step of the way. Your consultant will guide you through the implementation process, ensuring everything is set up correctly and running smoothly. They'll also answer any questions and provide ongoing support as needed.

Bryan Williams, Owner at Gizmo Brew Works: "Anytime we need help, the team at Ohanafy is quick to respond and loves incorporating our feedback to enhance the product."

Things to highlight: Bryan switched from a competitor, has a Slack channel with the Ohanafy customer success team, and the Ohanafy product team has built multiple suggestions that Bryan brought to our attention. 

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Tailored to You

Every business is different, so we tailor the implementation process to fit your needs. During the kick-off, we work to understand your goals and objectives to ensure the application meets your needs. As we go through the training phase, we provide guidance on best practices for ultimate success. 

Inez Ribustello, Owner of Tarboro Brewing Company: "I love that their success is dependent on our success. I increased my wholesale revenue by 202% with Ohanafy."

See what Inez has to say about Ohanafy. 

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Continued Education and Training

We believe that thorough education and training are key to success. That's why we provide our customers with continued education and training even after go-live. We want to ensure our customers are getting the most out of our solutions and can use them to their full potential. We provide training at every step of the way, so you can quickly learn how to use our solutions to your advantage.

Mike Cuddy, Owner of Ghostface Brewing: "Great product, great team! Set up and support are superb. By far the most hands-on tech company that I have encountered in all of my years in business."

At the end of the day, it's all about making you as successful as possible. We understand that implementation can be a daunting process. But just like you, we're human, and with Ohanafy, you actually get a direct line to real humans for support, a dedicated consultant, and continued education and training. We make it easy for our customers to achieve their goals. 

We aren't hiding anything about our process; our website lays out our entire process. See for yourself here: Ohanafy Implementation Process Outline. 

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Thinking about switching to Ohanafy? Or maybe you are still recovering from a bad experience?

Fill out the form below and talk to our team today, and we will walk you through how seamless our process is. 

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