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Whatever It Takes
We prioritize delivering personalized experiences, ensuring that each interaction is tailored to meet your specific needs. Committed to your success, we address challenges directly and consistently strive to exceed your expectations.
Dedicated Customer Success Managers
Expert Guidance From a Real Human
Available White Glove Support
Ongoing Learning and Development
Our Approach to Exceptional Support
With a Customer Success Manager (CSM), you get:
Human Guidance
CSMs provide real human support, offering regular check-ins and meetings to help you maximize your use of Ohanafy. Your CSM will conduct Performance Reviews to assess usage metrics, performance, and any challenges you have faced, creating a consistent feedback loop to discuss potential improvements or additional needs.
Proactive Support and Issue Resolution
Your CSM serves as a dedicated support channel, ensuring you have direct access to support through a dedicated phone line and email address. As your Resolution Manager, your CSM helps you track, solve, and escalate issues as needed.
Optimization and Best Practices
After you go live on Ohanafy, we conduct periodic audits of your usage and processes to identify areas for improvement. Your CSM will lead your team through Optimization Workshops to share industry best practices and case studies to help you get the most out of the product.
Customer Advocacy and Success Planning
Your CSM is your dedicated advocate for your business and is committed to your success, working with you to develop a success plan with defined goals and milestones. You will also be invited to participate in case studies, testimonials, and reference calls to share your success on Ohanafy in newsletters, webinars, and events.
Continuous Improvement
At Ohanafy, we take your feedback seriously. Routine surveys allow us to rate our performance based on feedback and performance data. We use this data to review and refine our support processes, evolving our support model to meet changing needs.
Renewal Opportunities
We are all about identifying growth opportunities to ensure your success. We regularly review usage patterns and initiate renewal discussions before the contract ends to facilitate seamless transitions and explore potential growth opportunities.
