As a Support Engineer, you will be a key player in ensuring the success of Ohanafy’s customers by providing technical assistance and resolving issues efficiently. You will collaborate with cross-functional teams to learn and master the Ohanafy Platform while helping drive continuous improvements to enhance the overall customer experience. In this role, you will act as a subject matter expert (SME) on the Ohanafy platform, offering guidance and technical support to customers as they utilize our system.

• Stock Options
• Medical, dental, vision, and life coverage options
• Generous PTO
• And much more

• Trust
• Customer Success
• Speed
• Give Back
• Innovate

• Bachelor of Science in Engineering, Management Information Systems, Computer Science, or related field
• 3+ years of experience with Salesforce
• Database design and workflow experience
• Excellent computer skills (i.e. Excel, Word, etc.)
• Strong interpersonal skills
• Sound judgment, detail-oriented
• Ability and passion to deliver high-quality solutions to our customers

• Assisting Ohanafy customers with technical issues and resolving them in a timely manner
• Be a great teammate and help others while being adaptable and flexible enough to support ever-changing product needs based on customer and market feedback.
• Work alongside CX and other Ohanafy team members to resolve customer requirements.
• This position is primarily hands-on keyboard with some lightweight analysis required.
• Design and configure solutions based on customer requirements and aligned with Ohanafy best practices and standards
• Work in tandem with CX to evaluate the needs of the Customer and implement those needs into Ohanafy’s application in an efficient and effective way
• Testing and debugging of product features
• Contribute to technical and product documentation
• Participate fully as a member of the Customer Experience team
• Demonstrate the ability to independently problem-solve and research solutions
• Independently complete implementation and data tasks
• Participate in design sessions and suggest solutions

• Salesforce Certified Admin, and Platform App Builder, or ability to obtain within 6 months of employment
• Experience as a Technical Support Engineer, Desktop Engineer, or similar role
• Experience extracting, transforming, and loading data into databases (ideally Dataloader)
• Ability to communicate and collaborate with others in a professional and respectful manner
• Excellent verbal and written communication skills for technical and non-technical audiences
• Collaboration, prioritization, and adaptability skills